When severe weather occurs, the structural integrity of your building is a priority, and waiting to resolve leaks can lead to bigger issues. That’s why it’s critical to have a partner with a timely roof response process and a fluid-applied expert you can trust who will be proactive in the wake of severe weather.

This is something we take seriously with our core values of “No Small Leaks” and “This ONE Matters.” We believe no leak is too small and every property we restore matters, which makes it easy for us to prioritize all customer concerns.

In this article, we’ll share more about our roof response process and how we’ve been able to address concerns for our customers in a timely manner in the wake of severe weather.

Our Roof Response Process

The process we use when responding to customer concerns is simple. First, we assess the situation within one business day. This means within this timeframe, you can expect our team to respond to your initial concern and gather information. Then, with that information, we can plan for the best resolution and ultimately resolve the issue. This is how our team of fluid-applied restoration experts continues to be a partner past the completion of every project we work on. We truly believe there are no small leaks and every building we restore matters.

Learn more about our Roof Response Process

How We Show Up For Our Customers

One thing we will always do is show up for our customers. Not just when we’re actively working on a project, but always, because when you work with us, it’s a partnership. We’re not just another commercial roofing contractor.

Here is a case study example of how we showed up for a customer in the wake of severe weather:

After a major hurricane had moved through the southern United States, our team received 17 service calls across multiple states. Within 5 days, our team of commercial roof restoration specialists was able to address them all and ensure each building was preserved.

“I would recommend working with White Hat, not only because of the quality of work they produce, but also because of the cost savings and superior benefits. For one of our roofs in South Carolina, leaks were a major issue. Luckily, White Hat restored this roof and there were no issues with leaks. In fact, when extreme stormy weather hit in the aftermath of Hurricane Ian, the roof held up perfectly. Our dealership’s building experienced no leakage, even though signage was torn away and metal structures and overhands fell. This is really a better option and you can count on their team to provide great guidance and communication.”

Kevin C. | Facilities Manager

Want a proactive fluid-applied partner who shows up for you?

Our team of go-to fluid-applied restoration experts is here to help you restore, find the best solution for your roofs, and maintain the integrity of your asset.

Simply call us at 937.909.9030 or contact us via email. You can also follow us on LinkedIn and Facebook to learn more about us and our work.